Privacy Policy

1. Introduction

Steerwell ("we", "our", "us") is committed to protecting the personal data of our clients, website visitors, and partners. This policy explains what information we collect, how we use it, and what rights you have in relation to it. This policy applies to data collected through our website, booking forms, phone enquiries, and in-person interactions at our Kuala Lumpur office.

If you have any questions about this policy, you can reach our team at [email protected].

2. Data We Collect

When you enquire about or book a rental with Steerwell, we may collect the following personal data: your full name, email address, phone number, Malaysian identity card (MyKad) or passport number, driving licence details, billing address, and payment information. For cross-border rentals, we may also collect travel document details needed for Singapore entry permits.

Through our website, we may collect technical data such as your IP address, browser type, pages visited, and referring URL. This data is gathered through cookies and analytics tools.

3. How We Use Your Data

We use personal data to process and manage vehicle rentals, prepare cross-border documentation, communicate with you about your booking, provide roadside assistance, process payments, and respond to enquiries. We may also use your email address to send relevant service updates, though you can opt out of non-essential communications at any time.

Technical data from our website is used to understand how visitors interact with our pages, improve site performance, and ensure security.

4. Legal Basis for Processing

We process your data on the following grounds: to fulfil a contract (your rental agreement), to comply with legal requirements (road transport regulations, tax obligations), with your consent (marketing emails, cookies), and for our legitimate business interests (improving services, fraud prevention).

5. Data Sharing

We may share your personal data with: insurance providers (to arrange or process claims), Singapore immigration and transport authorities (for cross-border permit applications), payment processors, vehicle repair workshops (when coordinating replacement vehicle services), and analytics services (in anonymised form). We do not sell personal data to third parties for marketing purposes.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy. Rental records and identity documents are kept for a period of seven years in line with Malaysian tax and business record requirements. Website analytics data is retained for up to 26 months. You may request earlier deletion where no legal obligation requires us to keep it.

7. Data Protection Measures

We use industry-standard measures to protect your data, including encrypted storage for identity documents, secure payment processing through PCI-compliant providers, access controls limiting who can view personal data within our team, and regular reviews of our data handling procedures.

8. Cookies

Our website uses cookies to improve functionality and gather analytics. You can manage your cookie preferences through our Cookie Policy page, which includes controls for enabling or disabling non-essential cookies.

9. Your Rights

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the right to: access the personal data we hold about you, request correction of inaccurate data, withdraw consent for data processing where consent is the basis, request deletion of data (subject to legal retention requirements), and lodge a complaint with the Department of Personal Data Protection (JPDP) if you believe your data has been mishandled.

To exercise any of these rights, please contact us at [email protected].

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies when you visit them.

11. Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from minors. If we become aware that data has been collected from a person under 18, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this page periodically.

13. Contact Us

For any questions regarding this privacy policy or your personal data:

Steerwell
18 Jalan Masjid India, 50100 Kuala Lumpur, Malaysia
Email: [email protected]
Phone: +60 3-2691 8234